A customer can be given a partial refund if the vendor is unable to satisfy the order due to being sold out of an item or service issue. In order to request a partial refund, an email should be sent quoting the order number, the value required to be refunded and confirmation of the reason for the refund to firstname.lastname@example.org. Our Customer Success team will arrange the refund accordingly. Refunds are processed during business hours Monday to Friday and will take approximately 24 hours to be returned to the customers payment card. A confirmation email will be sent when the refund has been processed to the venue.