Crave In-Room tablets and Staff Consoles must be connected to a WiFi network to ensure full functionality on our cloud based system. Connecting to WiFi is a simple process which can be carried out on the Crave tablets.
To connect an In-Room Tablet or Staff Console to WiFi you will require a level three Employee Pin Code. If you do not know your pin code or do not have the required level, please contact Crave Support.
Connecting to WiFi
1 - Click on the Crave logo or your Hotel logo displayed on the footer bar to bring up staff login and enter your pin code. This will bring up the management menu.
2 - On the Management Menu. Click on Open configuration menu then select the WiFi tab. This will display a list of available WiFi networks.
3a - Identify your WiFi network, Enter your WiFi password (if required) and then click Connect. Once it has connected, click Close to return to the configuration menu and then click close again to return to the application.
3b. If your network operates with a hidden SSID then you will need to manually add the network settings:
- Click Add and enter your network SSID name.
- Select your security encryption level.
- Enter your password and then click Connect.
- Once it has connected, click Close to return to the configuration menu.
Your Crave In-Room tablet or console should now be connected.
Adjusting the WiFi frequency
Crave In-Room tablets and Consoles support both 5 GHz or 2.4 GHz frequency. You can manually change on each individual device. There are three options available:
Auto - Connects to any available frequencies, automatically choosing the best option.
2.4GHz Only - Restricts the WiFi to 2.4GHz frequency only. Tablets will not be able to find or connect to any 5GHz networks and it will disconnect all 5GHz networks it was previously connected to.
5GHz Only - Restricts the WiFi to 5GHz only. Tablets will not be able to find or connect to any 2.4Hz networks and it will disconnect all 2.4GHz networks it was previously connected to.
You may be required to change the WiFi frequency if you are having connectivity issues relating to speed, stability or when advised by Crave Support.