Our Customer Success team can assist with any customer refunds. An email should be sent quoting the order number and value to email@example.com and we will arrange the refund accordingly. Refunds are processed during business hours Monday to Friday and will take approximately 24 hours to be returned to the consumers payment card. A confirmation email will be sent when the refund has been processed to the venue.
A customer can be given a partial refund if the vendor is unable to satisfy the order due to being sold out of an item or service issue. In order to request a partial refund, an email should be sent quoting the order number, the value required to be refunded and confirmation of the reason for the refund to firstname.lastname@example.org. Our Customer Success team will arrange the refund accordingly. Refunds are processed during business hours Monday to Friday and will take approximately 24 hours to be returned to the customers payment card. A confirmation email will be sent when the refund has been processed to the venue.
Crave will send payments, net of our fees and payment processing fees to the bank account provided during onboarding as part of the KYC check.
Crave pays out every week in respect of transactions processed during the previous week.
Yes, Crave Interactive, the parent company of TakeawayToday and ServeSafely, will send you a VAT invoice for both our fees and the payment processing fees for any orders process through our online payment service provider.
The marketing team at Crave has developed a guide to assist vendors to maximise awareness of their Crave PWA solution through their own social media channels which contains steps on how to pin the application to your Facebook page and other marketing steps. You can access the guide here, How to Promote Your Services.
Your Order Printer is connected to your Crave Console via Bluetooth. If you are setting up your printer for the first time or your printer has become disconnected, please read our How to Connect & Configure your Printer guide for further assistance.