Order Received From an Incorrect Room Number

Applicable Feature:

  • In-Room Tablets
  • Crave Console
  • AppLess
  • ServeSafely
  • Takeaway Today
  • Crave CMS
  • Crave NOC

On occasions a Crave In-Room tablet may have been programmed with the incorrect room or moved to a different room. The following steps will show you how to message a room to help resolve this issue. The article will guide you through the steps required to send a message to the In-Room in order for your guest to contact staff directly.

1. Order Placed From An Incorrect Room

  • Select the order to open more details

  • Select Send Message

  • Type an appropriate message asking the guest to contact to confirm their room details, set the desired duration, and send the message.

Once the follow-up call has been received and the correct room number has been confirmed by the guest, please inform your Crave administrator or manager so that they can arrange to have the In-Room tablet programmed correctly. 

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