Crave Tablet Will Not Charging

Applicable Feature:

  • In-Room Tablets
  • Crave Console
  • AppLess
  • ServeSafely
  • Takeaway Today
  • Crave CMS
  • Crave NOC

The following guide describes the steps to take if your Crave In-Room table or Console will not switch on.

Introduction 

The most likely causes for a Crave table being unable to be switched on are:

  • Battery has discharged 
  • Faulty dock
  • Faulty power socket or connection
  • Battery fault

Battery Discharged

In most cases the battery has completely discharged after prolonged use. Please carry out the following steps

  • Verify the docking station is connected to a working power supply
  • Ensure the red led light on the power supply unit is lit
  • Place the tablet in the dock and allow to charge for 20-30 mins
  • Once the tablet has reached 8% charge it will automatically turn on. Please note that Auto Switch on is only available for Crave branded tablets
  • The battery indicator will move to indicate it is charging

Faulty Dock

After verifying the Dock is connected to a functional power supply,  faults with the dock can be eliminated by trying an alternative In-Room tablet. 

If an alternative tablet charges correctly then the issue with the original tablet maybe hardware related. You may need to ask your Crave administrator to assist in troubleshooting this type of issue or alternatively please contact our Customer Success team who will be able to provide further advise.

Faulty Tablet

In rare circumstances, charging issues maybe caused by hardware failure. 

  • Please examine the tablet for any signs of physical damage
  • Please eliminate the dock by trying an alternative functional dock. 


If the tablet still does not power on please contact our Customer Success team who will be able to provide further advise and assistance.


Crave devices should only be serviced by authorised Crave personnel and repair partners. Please do not attempt to service any devices or docks yourself. Please contact our Customer Success team who will be able to provide further advise and support.





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